Please note we will be closed Mon 10/21 & Tues 10/22
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44 E 46th St · New York, NY 10017              (212) 869-4731

Customer Relations

shipping-information

All in-stock items are processed and shipped within five business days. We do ship internationally to all addresses across the world. The client is responsible for any duties or taxes collected by your local government. Lauren B is not responsible for any of these charges so please check the rates ahead of time. Orders of less than $10,000 will be shipped and insured via UPS or FedEx second- day air. Items above this price will be shipped and insured via UPS or FedEx next-day air. These costs will be added to the total order price. Once the order is shipped, we will provide you with a tracking number. We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination and the recipient’s signature is required at the time of delivery.  Please note Lauren B cannot be held accountable for delays on the shipper's part due to severe weather or other unexpected conditions.

ITEM VALUESHIPPING/INSURANCE COST
Up to $2,500$50
$2,500 to $5,000$75
$5,000 to $10,000$100
$10,000 and up (next day air)$125 and up

If you would like to ship your item to an address other than the one listed on your credit card, you must place the address on file with your credit card company. Doing so will protect you from fraudulent charges. Please note that we cannot ship to PO boxes. In-store pickup can also be arranged for any item purchased online.

Return/Exchange Policy

Return Policy

If you are not satisfied with your purchase at Laurenbjewelry.com, standard in stock items may be returned or exchanged within 10 days of first delivery attempt. The merchandise must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items. These would include custom sizing, engraving and rhodium polishing, and special orders – essentially, any items that we do not usually keep in stock or that have to be custom made. At Lauren B, we are confident that you will be thrilled with your jewelry; however, if the item is not to your liking or specifications, we feel that 10 days is enough time to evaluate your purchase.

Custom made or specially ordered pieces (including engagement rings and wedding bands) are created especially for, and based on, the exact requirements of each individual client and therefore may not be returned or exchanged.  

To refund an in stock item, you must first speak with a representative at Lauren B to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with any packaging and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at Lauren B Contact Us. Please note that Lauren B cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us. For security purposes, do not write the word 'jewelry' anywhere on the outside of the box.

Once the item is received by Lauren B, our quality assurance department will inspect the merchandise. After the item is verified, we will issue a refund in the same way payment was made. Please allow up to five business days upon our receipt of the returned item for this process to take place.

Center Diamond Upgrade Policy

All GIA certified diamonds purchased from Lauren B are eligible for a 100% credit towards a new diamond that is at least double in value or more. Because we continually re-stock our inventory, a minimum three year period is required before we are able to accept your trade in. The diamond you are trading in must be first inspected by our gemologists to ensure it is in original condition, and accompanied by the original diamond certificate and sales receipt. If the current ring setting can still be used we will mount your new diamond at no additional cost however we will not be able to accept it as part of the trade in. Should you require a new setting, we can offer to place a CZ in the center of your old one so you can use it as a travel ring.

FORMS OF PAYMENT 

Lauren B Jewelry accepts all major credit cards, checks, bank wire transfers and PayPal. Upon receiving any deposit or full payment, your sales associate will e-mail you an official store receipt with all the details of your purchase including center diamond specifications, ring setting information and amounts paid/balance due.

Credit card: We accept all major credit cards in store, or online via a secured credit card authorization form sent through Adobe Sign. We keep the details of your credit card secure and no additional charges will be applied to the credit card without your full approval.

Personal or certified bank checks: Please allow three to five business days for personal checks to clear before any items can be shipped. All checks should be made payable to “Lauren B” and addressed to: Lauren B Jewelry 44 East 46th Street New York, NY 10017

Bank wire transfer is the preferred method of payment. We provide you with our full account details upon request and transfers usually take between one to five business days to process.

PayPal electronic invoices can be created the same day and sent directly to your e-mail address. You must have an active PayPal account to accept invoices and submit payments

Layaway plan: A down payment of approximately 40% of the total purchase price will enable clients to secure an item (complete engagement ring, loose diamond, ring setting) or to begin production on a custom ring. Diamond and metal prices fluctuate and our inventory of finished rings and loose diamonds change frequently so this will guarantee you an item you want at the agreed upon price. Installment payments can be made over a time frame of up to 6 months (or more in some instances). Once the balance is paid in full we will arrange for delivery or in store pick up.

FINANCING OPTIONS

Financing: We offer 6 or12 months special financing with approved credit through Wells Fargo.  The amount you are approved for is based on your personal credit history and finances. This option is only available for US residents and you can apply online or in store.  Learn more here 

Payment Methods

Lauren B accepts the following methods of payment: -All major credit and debit cards, including VISA, American Express, MasterCard, -and Discover
-Personal and Certified Bank Checks made payable to "Lauren B"
-Bank Wire Transfers
-Money Orders
-Cashier Checks
-PayPal

Checks, wire transfers, and money orders must clear before items can be shipped.

Taxes

A sales tax of 8.875% is only collected on orders pick up in store or shipped to addresses within New York state.  For orders shipped abroad, the client is responsible for local duties and taxes which typically range from 10% to 20% of the purchase price

RING CARE

RING CARE

Read our tips on how to maintain the longevity of your piece here

LIMITED LIFETIME WARRANTY

LIMITED LIFETIME WARRANTY

Lauren B Jewelry is committed to providing our clients with the highest quality craftsmanship and professional expertise; each jewelry purchase comes with an individual warranty card.

Our manufacturing guarantee is to stand behind the integrity of every piece and make sure you are completely satisfied with the entire shopping experience. Prior to delivery, each piece passes our quality control inspection to ensure it is to our highest standard. Under this limited warranty, we cover defects in the manufacturing of the piece that results in the loss loss of pave stones, loose prongs or flaws in the precious metal.

Keep in mind that under normal conditions, manufacturing defects will materialize within the first few months to a year of ownership. Any issues that arise thereafter will likely result due to wear and tear

If you should need service, our jewelry professional will carefully inspect the item to determine the nature of the issue and if it is covered under our manufacturer’s warranty. If it is deemed by our professionals to be a flaw in craftsmanship, we will repair your piece of free of charge. If the damage is deemed outside of a manufacturing defect, then the cost to repair/replace will be assessed. An estimate will be provided and work to be done will be covered by the purchaser or their insurance provider.

This warranty does not include general wear and tear, accidental or incidental breakage, theft, loss, or any damage that our professionals deem is not due to craftsmanship related issues. Reasonable and proper care must be exercised to prevent damage to your jewelry as outlined in our Ring Care section above. Precious metals and diamonds are strong natural materials; however, they are not completely resistant to damage or breakage and proper measures must be taken by the wearer to ensure its longevity.

We advise our clients to obtain independent insurance for their piece of jewelry. Not only will this protect you in the case of loss or theft, it will also cover for accidental damage. There are also instances when a ring can be damaged incidentally that it is beyond repair and your insurance will cover the entire cost of a replacement. See below for more on insurance.

If the item has been altered in any way by a third party or outside jeweler other than Lauren B, the warranty is voided. This includes re-polishing, sizing, or any other adjustments. At Lauren B Jewelry we provide complimentary inspection and basic cleaning for rings purchased through our store or website.

INSURANCE

INSURANCE

Insuring your jewelry, especially engagement rings and wedding bands, is highly recommended for several reasons. As with anything of value you want to have some level coverage in case the unexpected happens; loss, theft, or damage. This is especially true for engagement rings and wedding bands which are worn almost every day and have a higher likely hood of being misplaced, stolen or accidentally damaged. Applying for and receiving insurance is a very simple process. All you need is your jewelry appraisal (at Lauren B we provide appraisals on all pieces sold) to obtain an instant quote and get covered. We recommend Jewelers Mutual Insurance Group to offer repair and replacement jewelry insurance on Lauren B. purchases.

Free Engraving, Free Gift Wrapping, and Free Written Appraisal

Free Engraving

We offer you engraving and gift-wrapping FREE OF CHARGE with the purchase of any online item. When placing your order, please notify us if you would like to include any of these complimentary services. Please note that engraved items are non-refundable. Also for no additional charge, we will give you an appraisal completed by one of our gemologists. Your appraisal will include an estimated retail value of the item, as well as a written report stating the type, quality, and carat weight of the gemstone, along with the type of precious metal.

Sales Disclaimer

Please note that images of the jewelry on Laurenbjewelry.com are not necessarily shown to scale. Some images may appear larger or smaller than their actual size. We try our best to give you accurate pictures, as well as measurements and descriptions, of every piece that we list. Our objective is to present you with the most information possible, so that you can see and understand the beauty and design of our merchandise and make an educated purchase that you will cherish forever.

In order to comply with FTC regulations as well as industry standards, Lauren B affirms that, for all jewelry items, carat total weight may differ from stated weight by as much as 0.05 carats. In the case of jewelry pieces with multiple diamonds, Lauren B provides a minimum total carat weight. Factors of color and clarity are provided in one of two ways, as a minimum or as an average. The method used depends upon the number of diamonds in the piece under consideration. If a minimum is used, we confirm that all diamonds in the piece meet the stated minimum, in terms of quality grade. If an average is used, we confirm that the diamonds, taken as a group with grades averaged, meet or exceed the stated quality grade.

Should you have any questions, please feel free to Contact us.

PRICING POLICY

At Lauren B, we make every attempt to ensure the listed prices for all items are accurate and up to date. However, price depends upon availability and other market factors, and is subject to change without notice. Additionally, price and other information may be inaccurate, due to system or human error. We reserve the right to cancel and refuse any sale made on the basis of an incorrect price. We sincerely regret any inconvenience, and thank you in advance for your understanding.

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