Frequently Asked Questions

We are experienced, family owned and operated jewelers who have been in business for over 40 years. Our goal is to provide personalized customer service throughout the entire shopping experience whether you visit our New York location, or shop with us remotely. Please read our extensive reviews online to hear what our clients say about us

We are experienced, family owned and operated jewelers who have been in business for over 40 years. Our goal is to provide personalized customer service throughout the entire shopping experience whether you visit our New York location, or shop with us remotely. We invite you to read through our online reviews to see what our clients say about their experiences.

We are open Monday through Friday and Sundays, and are located at 608 5TH Avenue, Third Floor, NY 10020. Our location and complete store hours are listed here. You can contact us via e-mail or phone to speak directly with one of our sales team members.

In order to ensure someone from our sales team is prepared and ready to assist properly, an appointment is required. On Sundays, showroom visits are exclusively by appointment only. Please continue here to schedule a time.

We currently operate a single showroom in the heart of New York City. However, we frequently and successfully work with clients remotely. Learn more about our remote services.

Yes, we frequently work with remote clients. For detailed information about the process, please visit this page. You can also schedule a Virtual Appointment.

For our international clients, we offer communication via email or the option to schedule a virtual appointment with one of our design consultants in real time. You can choose from our extensive in-stock collection or collaborate with us to create a custom design tailored to your exact specifications. We also offer direct website checkout for select countries. Learn more here.

Standard in-stock items can be returned or exchanged within 10 days, provided they show no signs of wear or damage. We do not however accept returns on any altered, custom made, or special ordered items. Read more here.

All certified natural diamond center-stones purchased from Lauren B are eligible for up to a 100% credit towards a new diamond that is at least double in value, or more, and must be three years after your initial purchase to qualify. Note: This policy applies exclusively to the center diamond. Read more here

We may be able to offer you a trade in value for your center diamond depending on if we can use it for our inventory. However, we are unable to offer any credit for your old setting as we only sell Lauren B brand rings from our own collection.

Yes we create settings for any size and shape center-stone that you have. A 'corkage fee' starting at $300, depending on the diamond size, applies to this service. We do carry a large inventory of certified diamonds in all shapes, sizes and qualities at competitive prices so be sure to check with us before making your center-stone purchase.

We recommend maintaining communication with the same sales team member throughout your shopping experience. This ensuree a personalized, one-on-one approach and allows for a seamless process, making it easier to meet your specific needs and preferences.

To assist with wedding band selection, we recommend shipping your ring to us so we can present band options via video. Upon request, we will email you a prepaid FedEx shipping label to send us your ring. The label includes insurance coverage for the full value of your ring, and the shipping fee is a flat rate of $100 for round-trip service. Once your wedding band order is complete, both your engagement ring and wedding band will be shipped back to you together.

Production times depend on the selected style and typically range from 2 to 5 weeks. For a precise timeline, consult your sales team member. Rush orders may also be available.

Our handcrafted designs allow for precise craftsmanship, creating a seamless halo that is custom-made to fit the exact dimensions of your diamond—unlike cast rings.

We do not reuse metals or micropave diamonds from old settings for durability reasons. However, we can create a new custom design from scratch and recommend setting a less expensive gemstone, such as Moissanite or CZ, in your old ring as a keepsake.

For design and durability reasons, we cannot reuse pavé diamonds. Each diamond in our settings is precisely calibrated for a uniform look and optimal integrity.

Platinum is a naturally white, dense metal that retains its color but has a duller finish and a higher price. White gold is a bright alloy that may develop a yellow tint over time, which can be corrected with re-plating. Both metals are excellent options, but platinum is more malleable and ideal for fine designs, while white gold is a cost-effective alternative.

Yes, all custom designs can be created in your choice of metal, including white, rose, yellow gold, platinum, or two-tone combinations.

We use G color/VS clarity diamonds for most designs but adjust the quality to match the selected center stone. Pavé diamonds often appear brighter than larger stones due to their size.

Yes, most of our rings can be personalized with an engraving on the inside of the band.

Our signature pavé bands are as thin as 1.7mm. However, we also offer 'Super Slim' bands using a special technique for even more delicate designs.

Our Virtual Diamond Inventory features high-quality natural and lab-grown diamonds selected for on-site availability. Unlike online databases, we personally inspect each diamond to provide clients with curated options that meet their specifications. Learn more about our diamond selection process.

Yes, loose diamonds can be purchased directly from our Virtual Inventory. You may also place a 3-day hold on specific stones. If the purchase or hold options are unavailable, the stone has likely been reserved by another client. Once your purchase is complete, one of our design consultants will contact you to assist with shipping the diamond or beginning the custom design process.

Under most circumstances the answer is no as these images are not always accurate. Unlike online retailers, we personally inspect each diamond and provide HD videos and expert assessments. This approach ensures you see the diamond's true beauty and quality.

Yes, all engagement rings include a certificate from a third-party grading institute, and our center diamonds are graded by the Gemological Institute of America (GIA).

You can verify your diamond by visiting an independent appraiser, not a jeweler, or by having a sales team member check the diamond's laser inscription (if applicable).

Yes, all of our diamonds are conflict-free, based on information from our suppliers who adhere to the Kimberley Process.

Yes, we carry a wide selection of GIA and IGI-certified lab-grown diamonds. Browse our inventory.

No, all our natural diamonds are untreated and unaltered.

Moissanites are lab-created stones with higher refraction (fire), while diamonds are natural gemstones. Moissanites are more affordable, though visually similar to diamonds. Learn more about Moissanite.

Yes, any design can be created to fit most center stone types, including Moissanites and diamonds.

Yes, we offer a variety of gemstones, including morganites, aquamarines, and topaz. Contact your design consultant for availability and pricing.

Lauren B Jewelry accepts all major credit cards, checks, bank wire transfers and PayPal. After any deposit or full payment, your design consultant will email an official showroom receipt with all purchase details, including center diamond specifications, ring setting information, and payment summary. Read more here

We offer special financing options, including 6 months through Wells Fargo and up to 36 months with Affirm, both subject to approved credit. The amount of financing depends on your personal credit history and financial details. These options are available exclusively to U.S. residents. Applications can be completed online or in-store. Learn more about our financing options.

Yes, we offer in-house 6- and 12-month layaway plans. The item must be paid in full before in-store pickup or delivery.

We typically require a 50% deposit to secure a diamond and begin building your custom ring. The remaining balance is due upon your approval of the completed ring.

Yes, we accept orders over the phone. However, you will need to complete a secure Adobe Sign credit card authorization form as we cannot accept payment over the phone. You can reach us at (212) 391-0633 during our store hours.

Yes, you can pay using multiple credit cards. You'll need to complete a secure Adobe Sign authorization form for each card. We may also request photo ID verification.

Sales tax of 8.875% applies to orders picked up in-store or shipped within New York State. For international orders, clients are responsible for local duties and taxes, which typically range from 10% to 20% of the purchase price.

We ship via UPS or FedEx, fully insured, with a signature required upon delivery. Once shipped, we'll email you a confirmation and tracking number. Please note we are not liable for delays caused by weather or unforeseen circumstances.

Yes, we ship to most countries outside of the United States. Please note: clients are responsible for all duties and taxes collected upon delivery. For further details and a list of eligible countries, read more here.

Yes, we can use the measurements from your diamond certificate. However, having the diamond in hand is recommended to ensure a perfect fit.

We can email you a fully insured shipping label to print and use. You'll also need to include a Return Shipping Authorization form, which we'll provide. The label cost ranges from $50 to $200, depending on your diamond's value. Contact your design consultant for details.

We protect your private information using 256-bit Secure Socket Layering (SSL) encryption technology, certified by Verisign.

As a thank you, we offer a percentage discount based on the purchase price and provide free shipping for all military members. Proof of ID is required. Contact your design consultant for details.

We do not offer insurance directly but will provide an appraisal for you to use with any insurance company. We recommend Jeweler's Mutual for its strong reputation and ease of use.

Yes, we provide complimentary in-store cleaning and inspection for all Lauren B rings. We also recommend reviewing our guidelines for personal ring maintenance and upkeep.

Yes, we offer a limited lifetime manufacturing guarantee, ensuring the integrity of every piece and your satisfaction. Learn more about our limited lifetime warranty.

Yes, any alterations made by another jeweler will void the warranty with Lauren B.

Resizing typically takes 5 to 7 business days. You'll need to leave your ring with us during that time, but you'll receive an alteration ticket as confirmation that your ring is in our care.

Your first resizing is complimentary! For clients in the Tri-State Area, we recommend visiting our showroom to measure the size accurately. For remote clients, round-trip shipping starts at $100 and varies based on the ring's value. We'll email you an insured shipping label. You can read more about ring sizing and resizing.

Email your personal diamond consultant, and our client services team will arrange a FedEx prepaid insured label. You'll also receive a Return Shipping Authorization form to include. The first resizing is complimentary, and round-trip shipping starts at $100. You can read more about the ring resizing process.

Please refer to our ring size guide for helpful tips.

Most stock rings come in a standard size 5.75 but can usually be adjusted. Please inquire about sizing options when making your purchase to ensure the best fit.

Yes, we currently provide direct checkout options for clients in Australia, Canada, Ireland, and the United Kingdom. Learn more here.

Most rings are custom-made, and pricing depends on various factors like style, metal, center stone type, size, and quality. You can request more information on each product page and receive a detailed quote within 48 hours.

Most of the rings featured on our Instagram are based on, or are versions of, styles on our website. Check the post's comments for the style name or number, search for it on our website, and use the “request more info” option for details and pricing. If you still cannot find what you are looking for, you can DM us on Instagram for information or email [email protected].

Some items listed online are available in our New York showroom. However, some rings are custom-made, so the exact design may not be in-store, though we'll have similar options to try on. Any rings on our website labeled “RS” are “Recently Sold” custom designs and will not be available for viewing in our showroom.

Yes, we can create custom designs based on photos or ideas you provide. We'll review each detail to ensure the final product is exactly what you envision.

To provide the best view, images may be resized—either enlarged to highlight details or adjusted to display the entire item. If you'd like a closer look, contact your design consultant or [email protected] for individual photos or videos of the ring.