Customer Service

Best Offer

At Lauren B, we have an exclusive program that allows you to submit a "Best Offer” on select items from our online jewelry collection. Negotiating is an age-old practice that dates back to the beginnings of commerce itself, and our goal is to combine that tradition with today’s technology. It’s quick, easy, and there are no strings attached.

As a registered user, you can simply click the “Best Offer” button on the item of your choice, and submit the price you are willing to pay. A representative from Lauren B will respond within 24 hours, accepting the bid or providing a counteroffer. When an offer is accepted, we will provide you with a promotional code. You can then proceed to the checkout and pay for your item using the promotional code. Entering this code will bring the price down to the agreed-upon level.

Everything is done via e-mail, and we promise to be prompt, forthright, and fair in any negotiation that we engage in. You have nothing to lose: making an offer does not mean you have to buy the item. However, because we value your time and ours, we ask that you submit realistic offers only. Please note that it is up to the sole discrection of Lauren B Jewelry to decide which items are available for purchase at lower prices. For more information, please refer to the FAQ page, or contact us

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Shipping Information

All in-stock items are processed and shipped within five business days. We do ship internationally to all addresses across the world.  The client is responsible for any duties or taxes collected by your local government.  Lauren B is not responsible for any of these charges so please check the rates ahead of time. Orders of less than $10,000 will be shipped and insured via UPS second- day air. Items above this price will be shipped and insured via UPS next-day air. These costs will be added to the total order price. Once the order is shipped, we will provide you with a tracking number. We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination. The recipient’s signature is required at the time of delivery.

ITEM VALUE SHIPPING/INSURANCE COST
Up to $2,500 $40
$2,500 to $5,000 $50
$5,000 to $10,000 $70
$10,000 and up (next day air) $80 and up

If you would like to ship your item to an address other than the one listed on your credit card, you must place the address on file with your credit card company. Doing so will protect you from fraudulent charges. Please note that we cannot ship to PO boxes. In-store pickup can also be arranged for any item purchased online.

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Return/Exchange Policy

If you are not satisfied with your purchase at Laurenbjewelry.com, standard items may be returned or exchanged within 10 days of first delivery attempt. The merchandise must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items. These would include custom sizing, engraving and rhodium polishing, and special orders – essentially, any items that we do not usually keep in stock or that have to be custom made. We will notify you beforehand if your order falls within any of these non-refundable categories. At Lauren B, we are confident that you will be thrilled with your jewelry; however, if the item is not to your liking or specifications, we feel that 10 days is enough time to evaluate your purchase.

To refund an item, you must first speak with a representative at Lauren B to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with any packaging and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at Lauren B Contact Us. Please note that Lauren B cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us. For security purposes, do not write the word 'jewelry' anywhere on the outside of the box.

Once the item is received by Lauren B, our quality assurance department will inspect the merchandise. After the item is verified, we will issue a refund in the same way payment was made. Please allow up to five business days upon our receipt of the returned item for this process to take place.

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Payment Methods

Lauren B accepts the following methods of payment:
-All major credit and debit cards, including VISA, American Express, MasterCard, -and Discover
-Personal Checks
-Bank Wire Transfers
-Money Orders
-Cashier Checks
-PayPal
Checks, wire transfers, and money orders must clear before items can be shipped.

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Taxes

A sales tax of 8.375% is only collected on orders shipped to addresses within New York state.

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Free Engraving, Free Gift Wrapping, and Free Written Appraisal

We offer you engraving and gift-wrapping FREE OF CHARGE with the purchase of any online item. When placing your order, please notify us if you would like to include any of these complimentary services. Please note that engraved items are non-refundable. Also for no additional charge, we will give you an appraisal completed by one of our gemologists. Your appraisal will include an estimated retail value of the item, as well as a written report stating the type, quality, and carat weight of the gemstone, along with the type of precious metal.

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Your Full Service Jeweler

Click here to discover the full range of services offered to you by Lauren B Jewelry of New York City.

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Sales Disclaimer

Please note that images of the jewelry on Laurenbjewelry.com are not necessarily shown to scale. Some images may appear larger or smaller than their actual size. We try our best to give you accurate pictures, as well as measurements and descriptions, of every piece that we list. Our objective is to present you with the most information possible, so that you can see and understand the beauty and design of our merchandise and make an educated purchase that you will cherish forever.

In order to comply with FTC regulations as well as industry standards, Lauren B affirms that, for all jewelry items, carat total weight may differ from stated weight by as much as 0.05 carats. In the case of jewelry pieces with multiple diamonds, Lauren B provides a minimum total carat weight. Factors of color and clarity are provided in one of two ways, as a minimum or as an average. The method used depends upon the number of diamonds in the piece under consideration. If a minimum is used, we confirm that all diamonds in the piece meet the stated minimum, in terms of quality grade. If an average is used, we confirm that the diamonds, taken as a group with grades averaged, meet or exceed the stated quality grade.

Should you have any questions, please feel free to contact us.

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PRICING POLICY

At Lauren B, we make every attempt to ensure the listed prices for all items are accurate and up to date. However, price depends upon availability and other market factors, and is subject to change without notice. Additionally, price and other information may be inaccurate, due to system or human error. We reserve the right to cancel and refuse any sale made on the basis of an incorrect price. We sincerely regret any inconvenience, and thank you in advance for your understanding.

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LEGAL DISCLAIMER

This "Legal Disclaimer" constitutes an agreement between Lepozzi, Inc. (DBA Lauren B Jewelry) and you, hereinafter the "Purchaser." By navigating to Laurenbjewelry.com (hereinafter "the site") and purchasing items from the site, the Purchaser agrees to be bound by the laws of the State of New York with respect to any and all uses of the site, including an order purchase contract. This agreement is made without regard to provisions for conflict of laws. In addition, the Purchaser is responsible for abiding by all local laws in the Purchaser’s jurisdiction regarding website use and access. The Purchaser further agrees to submit to the exclusive jurisdiction and venue of the United States District Court for the District of New York, and the Superior Court of New York, with respect to any suit arising from the Purchaser’s use of the site, and any purchases made thereof. Lauren B Jewelry shall, under no circumstances, be held liable for any damages, whether arising from matters of strict product liability, tort, contract, or otherwise, even in the event that the possibility of any such damages was known.

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MANUFACTURING WARRANTY

Lauren B Jewelry & Diamonds is committed to providing our clients with the highest quality craftsmanship and professional expertise for every jewelry purchase. Our manufacturing guarantee is to stand behind the integrity of every piece and make sure you are completely satisfied with the entire shopping experience. Under this warranty, we cover any defects in the manufacturing for the lifetime of the piece that results in the loss or breakage of diamonds and precious metal. Please be advised that this does not cover accidental or incidental breakage, normal wear and tear, theft, loss, or any damage that our professionals deem is not due to craftsmanship related issues. Lastly, if the piece has been altered in any way by a jeweler other than Lauren B, the warranty is no longer valid. It is our recommendation that each piece be regularly maintained and checked once a year by a service professional. At Lauren B Jewelry we provide complimentary inspection and basic cleaning for rings purchased through our store or website.

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FORMS OF PAYMENT & PAYMENT PLANS

FORMS OF PAYMENT

Lauren B Jewelry accepts all major credit cards, checks, bank wire transfers and PayPal. Upon receiving any deposit or full payment, your sales associate will e-mail you an official store receipt with all the details of your purchase including center diamond specifications, ring setting information and amounts paid/balance due.

  • Credit card: Payments can be made over the phone during regular business hours or anytime via e-mail. We keep the details of your credit card secure and once payment is processed you will receive an e-mail with a credit card authorization form for you to complete, sign and send back to us. No additional charges will be applied to the credit card without your full approval.
  • Personal or certified bank checks: Please allow three to five business days for personal checks to clear before any items can be shipped. All checks should be made payable to “Lauren B” and addressed to:

    Lauren B Jewelry
    580 Fifth Avenue
    New York, NY 10036

  • Bank wire transfer is the preferred method of payment. We provide you with our full account details upon request and transfers usually take between one to five business days to process.
  • PayPal electronic invoices can be created the same day and sent directly to your e-mail address. You must have an active PayPal account to accept invoices and submit payments

 

PAYMENT PLANS

  • Layaway plan: A down payment of approximately 40% of the total purchase price will enable clients to secure an item (complete engagement ring, loose diamond, ring setting) or to begin production on a custom ring. Diamond and metal prices fluctuate and our inventory of finished rings and loose diamonds change frequently so this will guarantee you an item you want at the agreed upon price. Installment payments can be made over a time frame of up to 6 months (or more in some instances). Once the balance is paid in full we will arrange for delivery or in store pick up.
  • Financing: We offer 6 to 12 months of interest free financing through Wells Fargo Bank. This credit application which takes only minutes to complete can be done over the phone or in store. The amount you are approved for is based on your personal credit history and finances. Please note that the amount of applicants that have been approved recently is very low due to the current stricter guidelines on credit lending.

 

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